This document provides information about privacy policy and personal data handling by Maxim Azarov pr hosting eServer Kruševac PIB:112980450 located at Bulevar Kralja Aleksandra Ujedinitelja 2A, sprat 9, stan 40, 37000, Kruševac, Serbia with websites eserver.rs, vps-hosting.rs and others (hereinafter “eServer”).

eServer is therefore pleased to provide this Privacy Statement to inform you of eServer’s practices with respect to the collection, storage and use of your personal information (hereinafter “Data”) according with the Personal Data Protection Act of Serbia ("Official Gazette of RS" / "Službeni glasnik RS" No. 87/2018) and The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679). 

Please read this Privacy Statement carefully to understand our policies and practices regarding your information and how we treat it. 

By accessing or using our services, you agree to this privacy statement.

How eServer collects information about you

In general, eServer will only collect and store the Data you have provided if this is required in order to provide you with services and products you have ordered from eServer or to answer your inquiry.

eServer may collect your Data when:

1. You order a service from eServer.
2. You participate in a eServer survey.
3. You subscribe to eServer newsletters.
4. You ask eServer for more information about its services, or contact eServer with a question, comment or complaint.
5. You submit an abuse notification to eServer.
6. You use the eServer network, eServer infrastructure and/or other eServer services.

In addition, eServer may collect and transmit Data about you to the extent permitted by law from and/or to fraud-prevention agencies, referral partners and credit reference agencies.

What types of information eServer collects about you

1. Your name / company name, (business/private) address, VAT number if applicable, phone number and email address. We may also collect the URL from which you linked into our site, your IP address & ISP, your browser type and version, and a history of your actions on our website.
2. Your eServer account information — such as eServer services you ordered, domain name registration information, the IP addresses assigned to you, your customer ID, service charges owed and received, the use of eServer services or any other information related to your account.
3. Your communication with eServer — such as a recording of a call you make to eServer, a chat transcript when you engage in a chat session on eServer’s website, an email or letter you send to eServer or other records of any contact you have with eServer.
4. Information about your payment method, such as credit card number, bank account number or other banking information, transaction IDs & payment dates.
5. Information provided by you to eServer when you notify eServer of a (suspected) breach of eServer’s acceptable use policies.
6. Copies of documents and information that certify your identity according to applicable law.

Why eServer processes your personal information

eServer processes your Data for the following purposes:

1. Processing of orders and provision of services.
2. Conducting market research, conducting retention and customer satisfaction surveys, conducting marketing activities (including email newsletters and social media), conducting sales activities (including analyzing your Data and your use of eServer services for making (personalized) offers and quotes with the aim of entering into a customer relationship, and/or maintaining, renewing or expanding a customer relationship) and offering promotional games of chance.
3. Communicating with customers:
    
   1. to provide information about services of eServer;
   2. to provide information about offers, orders, provision of services, order status and payment;
   3. to provide support and maintenance of services;
   4. to handle complaints;
   5. to answer questions from (potential) customers.
4. Performing financial processes, including:
    
   1. calculating, invoicing and collecting of service charges;
   2. processing financial transactions regarding the acceptance of orders;
   3. granting debt collection rights to third parties;
   4. investigating creditworthiness and risk management, including prevention of overextending credit to (potential) customers and verifying whether (potential) customers will be able to comply with financial obligations.
5. Investigating and processing suspected violations of eServer’s General Terms and Conditions, Terms of Services.
6. Ensuring the security of persons, goods and objects, and performing fraud detection.
7. Conducting legal processes, including:
    
   1. conducting legal proceedings;
   2. collecting evidence for civil legal proceedings relating to eServer’s customers.
8. Complying with statutory obligations, including:
    
   1. provision of data to authorities in the context of criminal investigations;
   2. complying with (applicable) data retention obligations;
   3. the provision of Data to third parties concerning customers in connection with an infringement of these third parties’ rights.

Data sharing

eServer may share Data about you if eServer has obtained your consent or in cases allowed or required by law, with the following third parties:

1. Partners or agents involved in delivering the services you have ordered from eServer.
2. Credit reference, fraud prevention or business scoring agencies, or other credit scoring agencies.
3. Domain name registries when eServer registers a domain name on your behalf.
4. Debt collection agencies or other debt recovery organizations.
5. Law enforcement agencies, regulatory organizations, courts or other public authorities to the extent required by law.
6. eServer’s customer, if you notify eServer that this customer’s use of eServer services violates eServer’s General Terms and Conditions, Terms of Services, or applicable law.
7. A third party that has claimed that your use of the eServer services violates the eServer’s General Terms and Conditions, Terms of Services, or applicable law (to the extent such sharing is required by law).
8. When entering payment card data, confidential information is transmitted via public network in protected (encrypted) form using SSL protocol and PKI system, as modern cryptographic technologies. Data security during purchase is guaranteed by payment card processor ChipCard a.d. Beograd, so the entire payment process is carried out on pages of ChipCard. At no time are the payment card details available to system.
   
   - The Law on Obligations ("Official Gazette of the SFRY" / "Službeni list SFRJ", no. 29/78, 39/85, 45/89 - decision of the Supreme Court of Justice and 57/89, "Official Gazette
   FRY", No. 31/93, "Official Gazette of SRJ" / "Službeni list SRJ", No. 1/2003 - Constitutional Charter and "Official Gazette of RS" / "Službeni glasnik RS" , No. 18/2020).
   - The Law on Execution and Security ("Official Gazette of RS" / "Službeni glasnik RS", No. 106/2015, 106/2016 - authentic interpretation, 113/2017 - authentic interpretation and 54/2019

Data Security

eServer has implemented technical and organizational measures, to the extent technically possible, to keep your Data safe from outside attacks, loss, misuse, alteration, or destruction. When collecting, processing or sharing your Data, eServer will use current encryption methods to protect your Data. eServer has been focused on implementing fair information practices that are designed to protect your data privacy effectively. It believes that everyone benefits from the free flow of information when that information is gathered and used responsibly. The Data you may provide is shared only with authorized employees of eServer, and on a limited basis, with distributors who will supply information or further data for your benefit and the other parties mentioned in this statement. In addition, eServer may disclose personally identifiable information only as may be required by subpoena, search warrant, or other legal processes.

Cookies

eServer uses cookies and statistics to analyze how visitors use our website. Cookies contain a unique combination of letters and numbers. Cookies do not contain any form of personal data. Therefore, cookies cannot be used to identify you personally. Furthermore, cookies cannot be used to identify you on other websites. Our website uses Google Analytics and Tags, Facebook, X.com, Jivosite.com and other cookies. By using these cookies we collect data about the usage of our website. We analyze and use this data to improve our website, resolve errors and make better client experience, these cookies are not used to identify person or disclose any personal data. You can view individual privacy policies on corresponding websites of named services, but they all fall under the GDPR regulation.

Data transfer

The majority of data processing operations are carried out by processors who perform their business activities at locations in Serbia. However, some of the data processing actions may be provided by processors that are incorporated and active in the EU or third countries.
Transfer to such countries is carried out:

• Based on the decision on adequacy for EU/EEA countries in accordance with Article 64 of the Personal Data Protection Act. Cross-border transfer to these countries is free (without prior approval of the Commissioner) in accordance with Article 64 paragraph 2 of the Personal Data Protection Act;

• On the basis of adequate guarantees in accordance with Article 65 paragraph 2 point 2 of the Personal Data Protection Act , i.e. on the basis of an agreement (Personal Data Transfer Agreement) that includes standard data protection clauses issued by the Commissioner.

Deletion of the data collected and stored

Legislation has stipulated a wide range of obligations for the collection and storage of data. After expiration of such periods, the corresponding data will be routinely deleted by eServer. In addition, unrelated to these foresaid timeframes, we will delete such data as soon as the purpose outlined above does not exist any longer.

Your rights

Under applicable law, you have the right:

1. to check whether eServer holds your Data;
2. to access that Data;
3. to amend any Data that is incorrect or no longer valid.

You may exercise these rights by contacting the eServer customer Support Department through the ‘Contact’ page on the eServer.eu website.

Modification

This Privacy Statement may change from time to time. Your continued use of our services after we make changes is deemed to be acceptance of those changes. eServer advises you to periodically review this page to see if any changes have been implemented.

If you have any questions or suggestions about eServer’s privacy practices, please feel free to contact us by e-mail [email protected] or using contact form our website.

This Privacy Statement was last updated May 23, 2022.